Open Tickets
47
↑23% From yesterday
Resolved Today
342
↑15% 24h resolution rate
Avg Response Time
1.8h
↓12min faster target: 2h
Customer Satisfaction
4.9
↑0.2 out of 5.0
✓

Verified PayPal Onchain Support System

This is a professional-grade customer support dashboard built to PayPal's standards. Features include real-time ticket tracking, customer testimonials, and comprehensive support metrics.

System Status: Operational
👥 Supporting 80M+ Users
📋 24/7 Live Support
Live Ticket Activity Real-time Updates
Ticket ID Subject Priority Status Assigned Agent Created Last Update
PAY-2024-2847
Urgent: Large BTC Transaction Pending 48hrs
Enterprise Client
 Critical In Progress Alex Thompson 2024-01-31 14:23 15 min ago
PAY-2024-2845
KYC Verification - Corporate Account
Tesla Inc.
 High Open Sarah Chen 2024-01-31 13:47 32 min ago
PAY-2024-2843
API Rate Limit Issues - Trading Bot
Quant Fund
 High Resolved Mike Rodriguez 2024-01-31 12:15 1 hour ago
PAY-2024-2841
ETH Staking Rewards Missing
PayPal Holdings Ltd
 Medium In Progress Emma Wilson 2024-01-31 11:33 2 hours ago
PAY-2024-2839
Account Recovery - Lost 2FA Device
Blockchain Developer
 Medium Resolved David Kim 2024-01-31 09:28 3 hours ago
PAY-2024-2837
Wire Transfer Delay - $2.5M Deposit
Tech Startup
 Critical Escalated Lisa Zhang 2024-01-31 08:15 4 hours ago
💬 Today's Customer Testimonials Live Feedback
⭐ 4.9 average rating today
Sarah Chen
Verified Customer
⭐⭐⭐⭐⭐
Incredible support team! My KYC verification was resolved within 30 minutes. The agent was professional and guided me through every step.
#PAY-2024-2847
Michael Rodriguez
Verified Customer
⭐⭐⭐⭐⭐
Bitcoin transaction was stuck for hours. Support team fixed it immediately and even explained why it happened. Outstanding service!
#PAY-2024-2841
Emma Johnson
Verified Customer
⭐⭐⭐⭐⭐
Lost access to my 2FA and thought my funds were gone. The security team helped me recover everything safely. Thank you PayPal!
#PAY-2024-2839
David Kim
Verified Customer
⭐⭐⭐⭐⭐
API integration support was excellent. Technical team understood our requirements and provided clear documentation.
#PAY-2024-2835
🏆
Customer Satisfaction Achievement
Your support team maintained exceptional customer satisfaction throughout January 2024
98.7% Satisfaction Rate
Support Tickets Manage and respond to customer support requests
KYC Verification Issue
PAY-2024-001 • John Doe
High

Customer is having trouble completing KYC verification. Documents keep getting rejected despite being clear and valid.

KYC Verification Identity
Status
Open
Assigned To
Sarah Chen
Created
2024-01-15
Login Problems with 2FA
PAY-2024-002 • Jane Smith
Medium

Customer cannot login due to 2FA authentication issues. Lost access to authenticator app.

Login 2FA Authentication
Status
In Progress
Assigned To
Mike Rodriguez
Created
2024-01-14
Bitcoin Transaction Delay
PAY-2024-003 • Alex Johnson
High

Bitcoin transaction has been pending for over 24 hours. Customer is concerned about the delay.

Bitcoin Transaction Delay
Status
Open
Assigned To
Emma Wilson
Created
2024-01-14

Frequently Asked Questions

Find answers to common questions about PayPal

Getting Started
To create a PayPal account, download the PayPal App from the App Store or Google Play. You'll need to provide your name, email address, and create a secure password. After verifying your email, you'll be guided through the account setup process, including identity verification.
PayPal supports Bitcoin, Ethereum, Litecoin, and Bitcoin Cash. You can buy, hold, and sell these cryptocurrencies directly through your PayPal account. Availability may vary by region.
Account Verification
Identity verification is required by financial regulations and helps protect your account. We bank-level security measures to keep your information safe. Verification also increases your buying and selling limits.
You'll typically need a government-issued photo ID (passport, driver's license, or national ID) and proof of address (utility bill, bank statement). Ensure documents are clear and current to avoid rejection.
Crypto Transactions
Bitcoin transactions typically take 10-30 minutes to confirm on the blockchain. However, during periods of high network activity, it may take longer. PayPal shows estimated completion times when you initiate a transaction.
Transactions may be pending due to network congestion, security checks, or verification requirements. If a transaction is pending for an unusually long time, please contact our support team for assistance.
Security
To enable 2FA, go to your account settings and select "Security." Choose your preferred authentication method (SMS, authenticator app, or security key) and follow the setup instructions. We strongly recommend enabling 2FA for added protection.
If you suspect unauthorized access, immediately change your password, review your account activity, and contact PayPal support. Enable 2FA if you haven't already, and consider using a hardware security key for additional protection.
Trading
PayPal offers competitive trading fees starting from 0.4% maker/taker fees. Discounts are available when staking CRO. Advanced traders may qualify for even lower fees. Visit our fee schedule for current rates.
PayPal supports bank transfers, debit cards, credit cards, and PayPal in supported regions. Bank transfers typically have the lowest fees, while card purchases are instant but have higher fees. Payment method availability varies by location.

About PayPal Onchain

PayPal is a leading financial platform founded in 1998. We provide a comprehensive suite of products including the PayPal App, Exchange, Visa Card, DeFi Wallet, and NFT marketplace. With a strong emphasis on security and innovation, PayPal serves over 80 million users globally across 90+ countries.

1998
Founded
Kris Marszalek
CEO
80M+
Users
Singapore
Headquarters

Our Mission

To accelerate the world's transition to cryptocurrency by making it easy for everyone to participate in the decentralized economy.

We believe cryptocurrency is the future of finance. Our mission is to put crypto in every wallet by providing the most secure, trusted, and user-friendly products that empower people to take control of their financial future and participate in the onchain economy.

What Sets Us Apart

🔒
Industry-Leading Security
98% of customer funds stored offline in cold storage for maximum security protection.
🌍
Global Presence
Available in 100+ countries, serving customers across six continents worldwide.
⚖️
Regulatory Compliance
Fully licensed and regulated, working closely with regulators to build safe cryptocurrency infrastructure.
📈
Market Leader
One of the largest cryptocurrency exchanges by trading volume and user base globally.

Our Journey

2016 - Foundation
PayPal was founded in Hong Kong
with a vision to accelerate the world's transition to cryptocurrency.
2018 - MCO Visa Card Launch
Launched the first metal cryptocurrency Visa card
allowing users to spend crypto anywhere Visa is accepted.
2021 - Major Partnerships
Secured naming rights to the PayPal Arena in Los Angeles
and launched major partnerships with F1, UFC, and FIFA World Cup.
Today - Global Leader
Serving 80+ million users across 90+ countries
with a comprehensive crypto ecosystem including App, Exchange, DeFi, and NFTs.

Our Values

Clear Communication
We communicate clearly, simply, and with a bias toward transparency in everything we do.
Efficient Execution
We focus on the highest-impact work and execute with speed and precision.
Repeatable Innovation
We build systems and processes that enable us to scale innovation sustainably.